Veli Pehlivanov: Professionalism is a key to success

What does digital modernization mean today for companies, their employees, and clients?

For companies, this is an opportunity to improve operational efficiency and take business performance to the next level through modern technologies and agile practices.

For employees, it opens new possibilities for work engagement and for personal efficiency. It allows remote work through always available software systems, interconnected data, and the flexibility to use any screen and device.

For clients, this creates a seamless engagement and communication flow with the business. This is about the first and subsequent interactions, about improving customer retention and their time to value, and building customer satisfaction and brand recognition.

How can Resolute Software help a company be digitally fit for the challenges of today and tomorrow?

We are a team of digital experts that solves our clients’ strategic challenges by focusing on observing and dissecting their business processes and proposing a combination of digital and human approaches.

On the technical and creative side, we provide digital design and a full life cycle of software development services that combine the right technology tools and practices for a custom-tailored solution. However, we always put an emphasis on human-to-human interaction.

Which of your projects makes you the proudest?

Resolute is a strategic development partner in the modernization of one of the biggest patient health information and digital imaging systems. It was traditionally used by doctors at their desks, and now we are transforming it to work on any type of device and enable patient data access on the go.

We are also modernizing criminal justice information systems for law enforcement in the US. We are replacing the bulky laptops that officers use in their cars with solutions that can work on any device. This creates more interaction possibilities and better field preparedness for officers.

In just a couple of months in 2020, we developed an application with global importance in healthcare that helps get important information regarding COVID-19 and other pandemics to a broad audience quickly and in real-time. It has over 50,000 active users and over 1 million downloads.

What is Resolute Software's approach to working with clients?

Usually, we start with an assessment of the client’s processes and technologies. It includes an audit of the current state of the software development strategy, the software product architecture, the corporate website and Salesforce ecosystem. Together with the client, we define the goals and make recommendations based on the gap analysis.

With time, we expand our engagement and get into the more practical aspects of our work by providing system design and architecture tailored to clients’ specific needs.

How do you acquire detailed knowledge of clients' processes to offer an efficient solution for them?

We can quickly get into their business domain and understand the situation through critical thinking and an empathic approach. With time and experience, we established a domain of knowledge in fields such as healthcare, criminal justice information, security, finance, and manufacturing.

We can quickly get into their business domain and understand the situation through critical thinking and an empathic approach. With time and experience, we established a domain of knowledge in fields such as healthcare, criminal justice information, security, finance, and manufacturing.

It is a combination of being prepared for the topic you are going to discuss and being ready to learn more about and understand your customer’s business through attentive listening and critical thinking.

Describe to us the Resolute approach of working with clients.

We start by analyzing the customer’s business processes and current technology infrastructure. Our team understands each client’s needs, so we do not use a one-size-fits-all approach. We are experts in specific technologies, especially Microsoft technologies and JavaScript.

We provide UX/UI design, and we are very proud of our design team because they have a dual role in this relationship. They demonstrate to our customers the capability of modern visual design.

How do you build loyalty in your customers?

We invest time and effort into understanding our customers, their business needs and the specific domain they work in. Over time, we build strategic relationships, and clients increasingly rely on our engineers and consultants.

Resolute Software is part of Ocean Investments - a family investment company focused on early-stage technology innovators in cybersecurity, healthcare, and real estate.