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ux assessment

An in-depth report on the usability of your software

We help you identify usability concerns and devise effective solutions to address them

We offer top-tier UX services, leveraging an established Agile-driven schedule. Building on the solid foundation of qualitative and quantitative research, our team of UX experts identifies issues in your current UX framework and propose solutions backed by hard data and scientific analysis.

The UX assessment package we offer is an effective method to detect usability issues and come up with their resolution, setting the foundation for durable, customer-centered user experiences.

What we offer

A tailored user experience evaluation of your software applications completed in short order

what we do

Our process

Requirements collection

We connect virtually to outline your initial requirements, including usability research participant recruitment and interview scheduling (up to five stakeholders). Our experts use these inputs to set the scope of the UX assessment project. By the end of the initial call, we establish precise objectives for the UX study and evaluation, aligning expectations on identified opportunities, user experience enhancements, and technical issues. This kickoff ensures mutual understanding between both parties.

format

Online call

Research

Understanding user pain points is at the forefront of our research phase – the goal is to identify and verify the user persona’s actual journey in the application. This involves comprehensive qualitative and quantitative research.
Initially, our UX experts conduct stakeholder interviews to establish the basis for solution hypotheses. Subsequently, quantitative methods are used to validate these hypotheses with empirical data.

format

Online calls and online surveys

deliverables

A document with our findings from the interviews, along with the existing user journey blueprints

Analysis

We analyze the collected insights to validate the usability issues we have identified. Complementing qualitative and quantitative research, our UX experts perform a primary heuristic evaluation to assess adherence to usability best practices and identify major UX problems. Ultimately, our user experience specialists synthesize findings, methods, and recommendations for a comprehensive overview.

deliverables

A detailed UX findings and recommendations report that includes:

  • Qualitative and quantitative research data analysis
  • UX best practices evaluation conclusions on the top 10 most pressing usability issues
  • UX recommendations, which will serve as the keystone for the prototypes to come

Initial prototyping

To validate our findings and gather additional customer input, we craft swift mock-ups showcasing our proposal. Utilizing a rapid prototyping technique, Resolute Software’s UX experts develop a progressive iteration of the current application. These prototypes can evolve with increasing complexity and detail over time.

deliverables

Quick prototypes of a few scenarios that solve the identified problems

Presentation

We present our recommendations, discuss alternatives, and map out the next steps.

format

Online meeting/call

1

Requirements collection

We connect virtually to outline your initial requirements, including usability research participant recruitment and interview scheduling (up to five stakeholders). Our experts use these inputs to set the scope of the UX assessment project. By the end of the initial call, we establish precise objectives for the UX study and evaluation, aligning expectations on identified opportunities, user experience enhancements, and technical issues. This kickoff ensures mutual understanding between both parties.
2

Research

Understanding user pain points is at the forefront of our research phase – the goal is to identify and verify the user persona’s actual journey in the application. This involves comprehensive qualitative and quantitative research.
Initially, our UX experts conduct stakeholder interviews to establish the basis for solution hypotheses. Subsequently, quantitative methods are used to validate these hypotheses with empirical data.
3

Analysis

We analyze the collected insights to validate the usability issues we have identified. Complementing qualitative and quantitative research, our UX experts perform a primary heuristic evaluation to assess adherence to usability best practices and identify major UX problems. Ultimately, our user experience specialists synthesize findings, methods, and recommendations for a comprehensive overview.
4

Initial prototyping

To validate our findings and gather additional customer input, we craft swift mock-ups showcasing our proposal. Utilizing a rapid prototyping technique, Resolute Software’s UX experts develop a progressive iteration of the current application. These prototypes can evolve with increasing complexity and detail over time.
5

Presentation

We present our recommendations, discuss alternatives, and map out the next steps.

Bonus

The UX assessment document will also include a complimentary project scope and cost estimate if you choose to proceed with implementing the recommendations

Tell us about your project

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