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Resolute Software successfully renews ISO 9001, ISO 27001 and ISO 20000 certifications
01 Dec 2025
3 min read
This year, we renewed something that matters to us, and to the people who trust us with their business. Resolute Software has successfully renewed its ISO 9001:2015, ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 certifications for 2025.
These standards have been part of how we work for years and maintaining them is our way of ensuring our systems remain reliable, secure, and consistent. It is the kind of foundation our clients expect from us.
Why the renewal matters
ISO certifications require annual surveillance audits. Every year, an independent auditor reviews how our processes operate in practice: documentation, workflows, security controls, and service management.
Completing the 2025 audit confirms that our quality management, information security, and IT service management systems continue to meet the requirements of the respective standards.
In practical terms, this means the way we work remains stable, predictable, and aligned with international best practices.
Our current ISO certifications
We continue to maintain the following standards:
- ISO 9001:2015 Quality Management System
- ISO/IEC 27001:2022 Information Security Management System
- ISO/IEC 20000-1:2018 IT Service Management System
Each standard covers a different part of our operations, and together they help ensure clarity, structure and accountability across the company.
A global standard and still evolving
Since its start in 1947, the International Organization for Standardization has grown into the leading global body for establishing professional and technical standards. In 2024 and 2025, ISO continued to update and expand the standards that define modern operational and security practices.
These standards evolve regularly. Staying aligned with ISO 9001, ISO/IEC 27001 and ISO/IEC 20000-1 helps us stay in step with how modern organizations are expected to operate.
Our commitment to continual excellence
“Renewing our ISO certifications each year is a key part of how we guarantee quality and security for our customers. It reflects our culture of continuous improvement and our commitment to delivering reliable, secure and high-performing solutions.”
For us, ISO is not about checking a box. It is about having frameworks that support clear processes, good habits, and steady improvement. These are the things that help teams operate well over time.
FAQ
ISO requires annual audits to confirm ongoing compliance. Renewal means that our systems continue to meet the expected standards.
It ensures that we follow a structured and consistent approach to quality management. This helps us deliver work that meets expectations and reduces avoidable issues.
It focuses on information security. The standard requires clear controls, documented processes, and continuous monitoring to protect data and manage risk.
It sets requirements for how we manage IT services. This ensures that our service delivery and support processes are organized, reliable, and well-documented.
They provide assurance that our approach to quality, security and service management is structured, tested and aligned with international best practices.
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