Bulgaria Innovation Hub (BIH) is an NGO that fosters cross-cultural collaboration between the entrepreneurial communities in the US and Bulgaria. Its goal is to drive innovation and growth, helping Bulgarian tech startups become global leaders.

With BIH's expanding portfolio, there is a need for centralized data storage. The NGO’s information is scattered across multiple locations, posing challenges for donor management, reporting, marketing coordination, and campaign planning.

The Challenge

To overcome the challenge of storing information in different locations, BIH needed a solution that fits all needs and can:

• improve constituent management
• enhance donor management
• help with reporting and analytics
• support marketing and communications
• streamline operations

Also, they had to ensure user adoption, proper training, onboarding, and integrating the solution with existing applications could further improve efficiency and effectiveness.

Solution

Resolute's team suggested utilizing Salesforce NPSP (Non-Profit Success Pack) – a solution for non-profit organizations. The ability to customize it was also especially important because of BIH’s unique mission and goals. Resolute's team ensured secure data migration, customization, user adoption, integration of existing systems, and cost control with the key features of Salesforce NPSP.

Results

By integrating Salesforce NPS, Bulgaria Innovation Hub gained the advantage of having one single source of centralized and reliable information. This enabled the management to make data-driven decisions and facilitated faster and easier reporting to various stakeholders. Read more in the full case study.