Resolute team
Meet the team: Tsvyatko Konov, Deputy CTO
FRAMINGHAM, Mass., November 4, 2026 – Resolute Software, a senior-led software engineering and consulting company with extensive experience in regulated industries, today announced its partnership with Parloa, an AI agent platform for customer service. Together, the companies will help businesses deliver faster, more personalized customer service through AI agents, thus helping them reduce service costs and free teams to handle more complex customer needs.
As an official implementation partner, Resolute Software will help organizations identify where and how an agentic customer service experience can deliver the greatest value and deploy, customize, and extend Parloa's AI-powered voice and chat agents to meet their business needs.
The collaboration brings together Parloa's AI agent platform and Resolute Software's expertise in AI engineering, enterprise systems integration, experience design, and production deployment. Resolute will support businesses in connecting AI agents with telephony, customer relationship management (CRM), and billing systems, as well as testing, launching, and supporting these solutions in production.
Our work has always centered on systems where reliability is non-negotiable. Partnering with Parloa lets us bring that standard to AI-driven customer service, integrating agents into existing infrastructure with the engineering depth enterprise operations demand.
Bringing AI-powered customer service into complex enterprise environments
As businesses introduce AI into customer service, successful adoption depends on more than the capabilities of the AI platform itself. AI agents must integrate with existing infrastructure and business processes while meeting enterprise requirements for reliability, security, and operational continuity.
For organizations in regulated and mission-critical industries, these requirements are particularly important. Resolute Software brings experience in healthcare, public safety, and financial services, where protecting sensitive information, maintaining service availability, and meeting industry-specific requirements are essential.
Through its implementation services, Resolute Software will deliver:
Custom integrations and extensions that enable Parloa AI agents to complete service tasks across enterprise systems.
Customer journeys and conversation flows designed around business processes, including exceptions and handoffs to human teams.
Production-ready implementations with testing, monitoring, and safeguards for reliable operation.
Engineering for regulated environments, addressing sensitive data, access controls, and traceability requirements.
Ongoing optimization and support as service needs, systems, and customer expectations evolve.
These capabilities are particularly relevant to industries such as telecommunications, logistics, and banking, where customer service operations often involve complex systems, high interaction volumes, and multiple interconnected processes. Potential applications include handling account inquiries, processing service requests, and providing order or shipment updates through AI agents integrated with existing enterprise systems.
Our partner strategy is built around depth, not volume. We work with firms that bring specialized expertise and own their outcomes. Resolute Software adds senior engineering depth in regulated industries, and it extends our reach to customers who need AI agents integrated into complex, mission-critical systems.
About Resolute Software
Resolute Software is a boutique technology consulting and software engineering company specializing in modernizing mission-critical systems and responsible AI adoption. Unlike traditional staff augmentation firms, Resolute brings senior-led engineering teams that take full ownership of complex projects, combining deep domain expertise with technical excellence.
The company works with global enterprises, including Fortune 500 organizations, across regulated industries such as healthcare, public safety, finance, and manufacturing. Its expertise spans legacy system modernization, complex integrations, and secure AI implementation, with a strong focus on reliability and compliance.
For more information, visit https://www.resolutesoftware.com/.
About Parloa
Parloa empowers global enterprises to build, train and manage agentic AI solutions for premier customer experiences. Founded by Malte Kosub and Stefan Ostwald, Parloa began with the belief that every great conversation is the start of a relationship, a principle that still guides how the company builds technology today. Leading global brands use Parloa’s advanced AI agents to improve service at scale, increase customer loyalty and unlock new revenue. Parloa employs 500+ people across eight offices throughout the US and Europe.
For more information, visit https://www.parloa.com/.
Press release
Partnership
