The Impact of Digital Transformation on the Delivery of Healthcare | Resolute Software

The Impact of Digital Transformation on the Delivery of Healthcare

28 October 2021

6 minute read


digital transformation healthcare

Most aspects of our lives have been transformed by technology in the last decades — from the way we spend our free time to the ways in which we communicate with each other, buy food, and travel.

Healthcare is one of the last frontiers where digital transformation is now steadily changing the landscape. The good news is that more and more health organizations have finally accepted the idea that every company is a digital business, with no exceptions. Not surprisingly, according to the Accenture Digital Health Technology Vision 2021 report, healthcare digital transformation is now happening with an urgency and call to action this year.

The promises of digital in medical services are substantial and rooted in on-going practical applications. It holds great potential to address important issues in the field — which would make healthcare services patient-focused and unimaginably more effective.

Digital transformation optimizes the delivery of healthcare by automating repetitive tasks, making medical consultations and communication easier and faster, improving diagnostics, medical imaging and drug prescription, and boosting the prevention and forecasting processes on both individual and community levels.

The impact of introducing technology in healthcare is manyfold — it comes with a ton of benefits and, naturally, with some challenges. Here is Resolute Software’s overview of the effects, based on our in-depth work with healthcare providers for their digital transformation.

Efficient Patient Communication and Improved Experience

Technology has brought immense novelties in the patient experience. For one, telemedicine is revolutionizing the way people seek and receive medical care. Instead of numerous calls and full waiting rooms, online booking and appointments offer an accessible and more effective way to handle a wide variety of medical needs. Access to medical consultations is thus becoming easier, which is a win-win situation for both patients and medical staff.

Many administrative and repetitive tasks get automated, optimizing patient communication, booking of both online and offline appointments and treatments, and electronic health record management. Easier workflows are powered by various apps, websites and advanced digital systems. This way, healthcare practitioners save a ton of time and effort — allowing them to concentrate on their most important work.

This trend is also bringing about the rise of on-demand healthcare. Patients increasingly can get access to medical consultations from anywhere and at any moment. All of these advancements improve the patient experience and ultimately can contribute to better medical outcomes too.

Powerful Data Analysis for Prevention and Forecasts

On the medical side, digital transformation is bringing unseen innovations in forecasting and strategic planning. Big Data is already in medicine — and is proving to be quite beneficial.

With massive data input being one of the hottest trends in transforming healthcare, medical organizations can better plan their staff needs and optimize their internal processes. Besides practical scheduling and organization, medical professionals can forecast epidemic waves and dramatic rises in certain medical conditions. They can further use heat maps to locate and manage epidemics events as well as to handle population health management.

At the same time, with IoT, prevention for patients also gets a boost. Technology allows the effective monitoring of health stats via wearable devices. They are not only comfortable, but quite effective, as they can provide early alerting for critical conditions, as well as long-term observation of symptoms. The market for wearable medical devices is projected to be $10.8 billion in 2021 and to grow to $24.38 billion in 2024.

Better Diagnosing and Human Error Prevention

Technology can improve diagnostics and prevent human mistakes in these areas. Artificial Intelligence can be an important helper in identifying illnesses and conditions in patients.

Tech advancements also power the analysis of scans and images — which in turn allows medical professionals to set the diagnosis and treatment equipped with the most accurate information. In oncology, AI-powered programs compare massive amounts of pathology images to suggest the most effective medication plans. Technology can also be used for early diagnosing. For example, Kelvin Health has developed a thermal imaging tool for uncovering cancer anomalies as early as possible.

Digital tools come quite handy in drug and supplement prescription as well — for avoiding human errors and automating healthcare processes. They can, for example, compare patient records with medication prescriptions to alert for inconsistencies and thus prevent drug errors. There are also platforms like Persona Nutrition and Vitamin Lab where users can get personalized supplements and nutritional regimes based on their specific needs.

Potential Issues with Data Privacy and Errors

While digital transformation holds great potential in the healthcare field, it’s important to know its downsides too. Recognizing them doesn’t entail stopping the digitization processes, but can help prevent common pitfalls in how technology is used — or can be abused.

One of the major issues with digital healthcare is ensuring the privacy of patient data. Big data and IoT can be truly helpful, but they pose tough questions about the protection and usage of individuals’ medical information and the management of electronic health records. Misuse, hacks and crashes are all real threats — and medical organizations need to have protection measures in place to address them.

Errors occur with technology too — so there can be issues with diagnosing, treatment and predictions. While digital tools reduce human errors, as a whole, they may also make mistakes and cause harm to patients. It’s important to have a prevention system in place, as well as a clear stance on how the moral responsibility for technological mistakes is handled.

Resolute Software in Healthcare

The truth is that the last 20 years digital achievement in healthcare was lagging behind, with digital transformation agendas looking like decade-long projects. Things have changed for good! And our new reality gave us the unique momentum to rebuild the healthcare systems and create a service where technology leadership takes center stage.

Resolute Software is the trusted partner for digital modernization of global healthcare organizations among which Fortune 100 companies.

Our latest experience includes the modernization of a healthcare app for a global manufacturer of diagnostic imaging and radiopharmaceutical products. We revamped the system design for the desktop app, which is being used by tens of thousands of medical professionals to access critical patient data.

We have also created a healthcare mobile app for a global health organization that we launched within 10 weeks and had 500,000 downloads within its first weeks. It provides critical health information in 6 languages and in 30 regions around the world.

Ready to start your new digital journey in healthcare? Just get in touch to learn more about how Resolute Software can contribute to your medical organization’s digital efforts.


Tags:

Healthcare

Digital modernization

Denitsa Kostova
ABOUT THE AUTHOR
Denitsa Kostova

Denitsa is an experienced marketing consultant, strategic thinker and brand storyteller. Through her 10+ years of experience, she has had the opportunity to work for some of the biggest brands in the world and successfully help them build stronger relationships with their customers through digital marketing, technology & innovation.

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