Senior Jira Administrator | Resolute Software

Senior Jira Administrator



We are looking for a Senior Jira Administrator in Sofia, Bulgaria (with a proven background in configuring, administering, and supporting the Atlassian product suite) who will be key to the implementation of digital best practices within the company. In this role, you will work across the business to ensure the requirements for using the Atlassian suite are collected, well understood, documented and then ultimately turned into great digital solutions.

Main responsibilities and project scope:

  • Manage the Atlassian product suite
  • Lead migration to Jira
  • Leverage Atlassian APIs
  • Create Jira based reports

Core requirements:

  • 3 to 5 years of similar experience
  • Knowledge of implementing, migrating and merging various Atlassian
  • Experience using Jira Cloud APIs
  • Have working knowledge of one or more programming languages/technologies such as HTML, Python, Java, SQL, Linux etc.
  • Knowledge of SAFe, Scrum, Agile and continuous integration and continuous deployment practices
  • Experience with analyzing Atlassian system/application logs and able to extract actionable information

Main responsibilities:

  • Create, manage, and support all administrative functions associated with the Atlassian product suite
  • Setup JIRA /Confluence workflows and templates, as well as identify where functionality needs to improve to meet user requests
  • Lead the migration of current platforms to Jira by engaging with stakeholders, performing gap analysis activities, mapping fields, mapping workflow states, and migrating data from their current platform to Jira
  • Support teams with their transition to Jira with training and process guidance
  • Define and manage the rollout of comprehensive workflows (with conditions, validators, and triggered post functions), screen schemes, permission schemes, and notification schemes
  • Proactively plan and implement upgrades for the Atlassian product suite and related plugins, and support licensing and user management
  • Manage system access and permissions configurations to ensure compliance and enforce best practices
  • Create, manage and support on how to leverage Atlassian APIs for users to automate manual processes, implement business processes and extract data for reporting and analytics purposes
  • Create Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports

Nice to have:

  • Experience creating JIRA plugins utilizing Atlassian’s REST APIs
  • Atlassian Certified Professional credentials
  • Knowledge of PowerBI
  • ITSM certification (ITIL, Prince2,..)

How you will spend your time:

  • 60% Configuration, Customization and API’s integrations of the Atlassian products
  • 10%. Requirements gathering and communication
  • 10%. Reporting
  • 10%. Helping and training others’ in the team
  • 10%. Documenting

We have a progressive workplace centered around happiness, autonomy and professional growth, where:

  • We invest determinedly in both the personal and professional development of our team members
  • We nurture a culture where people are given the autonomy to generate value, rather than having value extracted from them
  • We are a talented group of people who believe in teamwork, coaching and mentoring
  • We are open, transparent and supportive
  • We strongly believe in the growth mindset and constant improvement
  • We pay top of market
  • We provide unlimited work from home

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